Store Policy

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• All orders are processed within 2-5 business days (excluding weekends and holidays). Orders placed after noon EST will be processed the following business day.
• You will receive an email confirmation with your tracking information once your order has shipped.

• Domestic Shipping: Shipping rates will be calculated at checkout. Shipping times typically range from 5-7 business days, depending on your location.
• International Shipping: We currently ship to select international locations. Shipping rates will be calculated at checkout. Please allow 7-21 business days for international delivery, depending on your location.
• Please note that customers are responsible for any import duties, taxes, or customs fees that may apply to international shipments.

• We want you to love your products! If you’re not fully satisfied with your purchase, we accept returns and exchanges on unused products within 14 days of delivery.
  • To initiate a return or exchange, please contact us with your order number.
  • Products must be unused, unopened, and in their original packaging to be eligible for a return.
  • Unfortunately, used or opened items (such as bath bombs, soaps, lotions, etc.) cannot be returned or exchanged for hygiene and safety reasons.
• Return Shipping: Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.
• Snookums Soothing Essentials is not responsible or liable for any allergies/injuries. Ingredients are listed within every product description.

• If you receive a damaged or incorrect item, please contact us immediately with photos of the item and packaging. We will assist you in resolving the issue and send you a replacement or issue a refund, depending on the situation.

• We accept payments via Visa, MasterCard, American Express, PayPal, and other secure payment gateways.
• All transactions are processed securely, and your information will be kept confidential.

• We make every effort to ensure our products are in stock and ready to ship. However, in rare cases, an item may become unavailable after placing an order. If this occurs, you will be notified, and you will have the option to choose a replacement, wait for the item to be restocked, or receive a full refund.

• We value your privacy and are committed to protecting your personal information. Your data is only used for order processing and shipping purposes and will never be shared with third parties without your consent. For more details, please read our Privacy Policy.

• By purchasing from our store, you agree to our Terms of Service. We reserve the right to update these policies at any time, and any changes will be reflected here on this page.

• If you have any questions or need assistance, please don’t hesitate to contact us via our Contact Us page. We’re here to help!

We hope our products bring you joy, relaxation, and a little extra self-care!